Renew Energy has recently been made aware of recent cases in Victoria using our name doorknocking selling solar systems.
Renew Energy is a family-run business based in WA only, and have no presence or plans to expand nationally. We do not have an office outside of Perth, let alone in St. Kilda or any part of Victoria. Any doorknocker or telemarketer who claims to be from Renew Energy, and/or is from outside WA, is a scammer, and is fraudulently taking advantage of our brand and reputation.
We are a Clean Energy Council Approved Solar Retailer, and have achieved this accreditation by following industry best-practice, so you can be assured you’re dealing with a reputable company. We do not resort to doorknocking or any other form of high-pressure sales or use dubious unsolicited sales/marketing tactics.
If you are a target of one of these doorknockers, please report it to the ACCC (Australian Competition & Consumer Commission) by calling 1300 795 995 or through the SCAMwatch reporting form. We also really appreciate the community giving us a heads up on any fraudulent activities by contacting us on 08 9477 5672 or through our website.
In general, we recommend:
- Demand identification with the representative’s name, business details and street address on it – this is required by law.
- Independently verify any information provided to you
- Do not be pressured to pay for anything on-the-spot – no doorknockers can ask you to pay within the mandatory 10-day cooling off period
- Be careful with anyone asking for cash payments
- Refuse any offer to drive you to your bank
- Be wary of unsolicited doorknockers in general
- Watch out for: hard-luck stories, special deals because they are ‘in the area’, or free solar panels and rebates after paying an upfront payment
- If it is too good to be true, it usually is.
As a consumer, you have rights under the Australian Consumer Law for door-to-door sales or telemarketers. It is worthwhile to know your rights and what they can and can’t do. You can also get a “do not knock sign” to put at your front door from the ACCC here.
If you are thinking about buying a solar power system for your home, we recommend using an Approved Solar Retailer and ensure the representative you are speaking to has proper ID, and provide you with business details that you can verify yourself by finding the company and contacting them directly.
The Government’s SCAMwatch site has more information on some of these solar scams.
Not all solar power companies are the same!
Why you should go with a Clean Energy Council Approved Retailer
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The CEC holds stricter and higher standards of conduct, quality and service. It is also backed by the ACCC, which means as a consumer, you’re protected.