Even the savviest consumers may not realise that the Australian Competition and Consumer Commission has special protections in place for those who make agreements with door-to-door salespeople.
These protections are put in place to ensure that consumers are less likely to be exploited – especially as a result of the high-pressure tactics employed by door-to-door salesmen. These protections become all the more important when salesmen attempt to offload solar systems costing several thousands of dollars. Renew Energy demonstrate a few points below to keep in mind if you’ve recently been caught in a contract that you might be thinking twice about.
Cancellation rights for consumers
A cancellation right, or the ‘cooling-off’, period, refers to a period of time after a sale has been made wherein consumers can change their mind. As part of this cooling period, consumers can change their mind and cancel the contract for any reason without any consequences within 10 business days.
During these 10 days, salespeople are not allowed to take payment, so make sure to not be convinced otherwise. If you do wish to terminate the agreement, this can be done verbally or in writing any time during the cooling-off period and the agreement will be cancelled on the day you give notice this notice.
Extending the cooling-off period
There are also several instances where cooling-off periods can be extended due to legal protocols being breached. The following are breaches of legal rights that will allow for a three-month extension:
- telephoned or visited you outside of the permitted selling hours (Sundays or public holidays/
before 9am or after 8pm on weekdays/before 9am or after 5pm on Saturday)
- did not disclose the purpose of the call or visit
- did not properly identify themselves.
A six-month extension is permitted if a salesperson:
- Provided no information about the cooling-off period
- was in breach of other requirements for uninvited sales approaches (such as failing to provide a written copy of the agreement or not including required information in the written agreement)
- supplied the specified goods or services during the cooling-off period with goods worth over $500.
Recognising your rights as a consumer
If you’ve found that you’ve been sold a solar system in a way that breaches consumer standards, it’s important to remember that you have rights that will be protected by the ACCC – a contract does not mean you’re necessary locked in.
Renew Energy responsibly sell solar systems to our customers, providing them with the tailored, no pressure advice and comprehensive aftersales support. To find out more about our solar systems, get in touch today.